We visualise business systems and processes,

to drive organisational performance and maturity.

see what's beneath the surface.

Create one, clear view of your operations.

Who you are, what you do and and how it all works together.

You'll gain greater cohesion and collaboration.

Which drives increased efficiency and productivity.

To enable stable, scale or sale.

Create a view of your business you'll be really proud of.

visualisE

Create a single, shared version of the truth.
Immerse people in an agreed, accessible, plain language picture of where you are and how things connect, then work together on making the picture even better. Neutralise natural bias.

Clarify roles and responsibilities for greater performance,
and a whole heap less internal friction.
Improve productivity and job satisfaction through a shared understanding of process and roles, revealing who's really responsible for what, and who's not.

Understand the big picture and underlying details and interdependencies.
See the total picture and also the pathways, relationships and interdependencies that exist, so you know how change will affect what, or who.

Significantly increase the speed, effectiveness and enjoyment of staff inductions and training.
Transfer knowledge and skills through induction and training staff visually in the 'whole process', rather than boring, text-heavy policies and programmes.

IMPROVE

Quickly identify gaps, synergies and differences across your organisation.
See how everyone's currently doing things across their functions or divisions, to understand where things can be more aligned, improved or overhauled altogether.

Identify and remove silos.
Across teams, structure, processes and information. Narrower views distract;
over complicate learning; and can hinder decision making.

Break down process bottlenecks.
Review processes and workflows collaboratively to show root cause, and then make clear and informed solution design and implementation decisions, saving time and future rework, or sticking with workarounds.

be agile to change

Become process driven, not people reliant.
Get key processes out of people's heads and into a visual form that anyone can pick up. Create managed workflows to run processes consistently and to compliance. Reduce the risk of losing knowledge.

See change impact more clearly before it happens.
Using the business system and process views, support managing change well, collectively and consistently and quickly determine impact, or where no impact.

Be succession ready.
Enhance your enterprise's value and exit potential, through showing exactly how it works. Create a business that has greater potential for succession, sale, licensing or franchising.

WHAT WE KNOW WELL

System models, components and processes used by:

How to facilitate and design, or re-design, operating models, system models and processes, to support solution design and implementation. From small change through large transformation.

Build

GET STARTED

The best and easiest thing is to talk it through.

Let's do a quick diagnostic - how things are working currently and what your end goal is, to determine when and how to proceed.

ENQUIRE

About

Rachel du Chateau

Business System Designer and Process Analyst

- afraid of heights, but not afraid of system chaos.
- average at canasta, but can process a lot of information quickly and can simplify a process to its finest point.
- no sports captain, but clever at getting people to a single, agreed way of working, using beautiful visuals as the facilitator

"She is really good at bringing clarity where there is lots of ambiguity

to provide insights to support decision making and system design."

"... she cuts all the crap and just puts in what's required."

"... brings order out of chaos. She reveals what is lying in the muck, and makes it clear so that you can then start working with it, collectively. She will distil something down to a thumbnail comment that people go 'Yes, that's fair enough. That's what we should do."

"She challenges status quo thinking."

We visualise business systems and processes, to drive organisational performance and maturity.

see what's beneath the surface.

visualisE

Create a single, shared version of the truth. Immerse people in an agreed, accessible, plain language picture of where you are and how things connect, then work together on making the picture even better. Neutralise natural bias.

Clarify roles and responsibilities for greater performance, and a whole heap less internal friction. Improve productivity and job satisfaction through a shared understanding of process and roles, revealing who's really responsible for what, and who's not.

Understand the big picture and underlying details and interdependencies. See the total picture and also the pathways, relationships and interdependencies that exist, so you know how change will affect what, or who.

Significantly increase the speed, effectiveness and enjoyment of staff inductions and training. Transfer knowledge and skills through induction and training staff visually in the 'whole process', rather than boring, text-heavy policies and programmes.